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Work the order-exception queue twice a day

Late, damaged, and disputed orders classified with a refund or replacement recommendation staged for approval.

OpsoperationssupportRetail and e-commerceWeekdays at 8am and 2pm
Prompt
Collect every order exception since the last run: delivery failures, damage reports, chargebacks, and complaints. Classify each against [Refund and replacement policy summary] and recommend refund, replacement, or decline with the evidence. Note which fall under the [Amount below which a refund can be pre-approved by policy] policy threshold. Draft the customer reply. Stage every refund and reply for approval; execute no refund.
Works with
Use this template Save as workflow
How Company OS runs it

Never pays. Refunds and payments are staged for the payment approval class.

Run details

Agent nova · Approvals payment, external communication · Output exception queue report with a receipt · Weekdays at 8am and 2pm